INTRODUCTION

These Terms govern the use of this Website and any other Agreement or legal relationship with the Owner in a binding manner. Capitalized expressions are defined in the relevant section of this document. The User is kindly requested to read this document carefully.

This Website is a service provided by:

EFB2 S.r.l.
Via Fieschi 8/9 – 16121 Genoa (GE) – Italy
VAT No. 03031750999
Owner’s email address: efb2srl@legalmail.it

By using this Website and submitting an order or reservation through the booking system, the User declares to have read, understood and fully accepted these Terms and Conditions.

Quick overview

Please note that certain provisions of these Terms may apply only to specific categories of Users. In particular, some provisions may apply exclusively to Consumers or exclusively to Users who do not act as Consumers. Such limitations are always explicitly mentioned in each relevant clause. If no mention is made, the clauses apply to all Users. The right of withdrawal applies only to European Consumers.

TERMS OF USE

Unless otherwise specified, the conditions of use of this Website set out in this section apply generally. Additional conditions of use or access applicable in specific situations are expressly indicated in this document. By using this Website, the User declares to meet the following requirements: There are no restrictions concerning whether Users are Consumers or Professional Users.

Content on this Website

Unless otherwise specified or clearly recognizable, all content available on this Website is owned by or provided by the Owner or its licensors. The Owner takes the utmost care to ensure that the content available on this Website does not violate applicable laws or third-party rights. However, achieving such a result is not always possible. In such cases, without prejudice to legally enforceable rights and claims, Users are kindly asked to address related complaints to the contact details provided in this document.

Rights regarding the content of this Website

The Owner holds and expressly reserves all intellectual property rights on the above-mentioned content. Users are not permitted to use the content in any way other than what is necessary or implicit in the proper use of the Service. In particular, but without limitation, Users are prohibited from copying, downloading, sharing beyond the limits specified below, modifying, translating, processing, publishing, transmitting, selling, sublicensing, transforming, transferring/assigning to third parties, or creating derivative works from the content available on this Website, or from allowing third parties to undertake such activities through their account or device, even without their knowledge. Where expressly indicated on this Website, the User is authorized to download, copy and/or share certain content available exclusively for personal and non-commercial purposes, provided that attribution and any other instruction required by the Owner are respected. All limitations and exclusions established by copyright law remain in force.

Access to external resources

Through this Website, Users may have access to resources provided by third parties.
Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content or availability. The conditions applicable to resources provided by third parties are determined by those third parties and governed by their own terms and conditions.

Permitted use: this Website and the Service may be used only for the purposes for which they are offered, in accordance with these Terms and applicable law. It is the User’s sole responsibility to ensure that the use of the Website and/or the Service does not violate laws, regulations or third-party rights. The Owner reserves the right to take any appropriate measure to protect its legitimate interests, including the suspension or termination of access to the Website or the Service, and to report any activity deemed unlawful or harmful to the competent authorities.

TERMS AND CONDITIONS OF SALE

Paid products

Some of the Products or Services offered on this Website may be subject to payment. The rates, duration and applicable terms for the sale of such Products are described below and in the relevant sections of the Website.

The Products and Services offered through this Website include reservations for stays in our Wine Suites and other ancillary digital services. The experiences and activities offered on dedicated pages are provided directly by Partners.
Product description

Prices, descriptions and availability of the Products are specified in the respective sections of this Website and are subject to change without notice.
Although the Products on this Website are presented as accurately as technically possible, their representation on this Website through any means (including, as applicable, graphics, images, colors, sounds) is intended as a mere reference and does not imply any guarantee regarding the characteristics of the purchased Product.
The characteristics of the selected Product will be specified during the purchase procedure.

For each offer of stay, experience or service, where relevant, the dates or period of use, included services, cancellation conditions and any applicable limitations will be indicated.

Purchase procedure

Every step, from selecting the product to submitting the order, forms part of the purchase procedure.

The purchase procedure consists of the following steps:

• Users are asked to select the desired Product and review their purchase choice.
• After checking the information displayed in the purchase selection, Users may place the order by submitting it.

Before submitting the order, the User always views a final summary indicating the total price, including VAT and any applicable additional costs.

Order submission

Submitting the order entails the following:

• Submitting the order results in the conclusion of the contract and gives rise to the User’s obligation to pay the price, taxes and any further charges and expenses, as specified on the order page.
• If the purchased Product requires action from the User, such as providing information or personal data, specifications or special requests, submitting the order also entails the User’s obligation to cooperate accordingly.
• Once the order is submitted, Users will receive an order receipt confirmation.

All notifications related to the purchase procedure described above will be sent to the email address provided by the User for this purpose.

The validity of the reservation or order is subject to the successful completion of the payment through the payment service provider indicated in the booking form.

Prices

During the purchase procedure and before submitting the order, Users are duly informed of all fees, taxes and costs (including any shipping costs) that will be charged. Prices on this Website include all applicable fees, taxes and costs.

Unless otherwise stated, all prices are expressed in Euros (EUR) and include VAT and all other applicable taxes.

Any charges not included in the price (e.g., tourist taxes or local fees to be paid directly at the property) are indicated separately on the offer pages or during the booking process.

Payment methods

Accepted payment methods are indicated during the purchase procedure and may be subject to additional conditions or costs, which will be clearly displayed before the order is confirmed.
All online payments made through the Website are processed exclusively by specialized third-party providers (Payment Service Providers – PSP), including Worldline.
The Owner does not collect or store payment card data (such as card numbers, CVV or expiry dates). Such data is processed directly by the PSP in secure environments that comply with international security standards, including PCI-DSS.
Upon successful payment, the Owner receives an automatic notification from the PSP.
In case of failed payment, transaction refusal or technical error by the PSP, the Owner is not obliged to fulfill the order and may request a new payment method or reimbursement of any incurred expenses.
Unless otherwise stated on the offer page, the User’s payment card is charged at the time of order or reservation confirmation.
For further information on personal data processing, Users may consult the Privacy Policy available on the Website.
Reservation of usage rights
Until full payment of the purchase price has been received by the Owner, the User does not acquire usage rights for the ordered Products.

Delivery

Provision of services

The purchased service will be performed or made available within the timeframes indicated on this Website or according to the methods communicated before the order submission.
No physical products will be shipped. Any Gift Cards and booking confirmation documents are provided exclusively in digital format via email.

The methods for using the services (e.g., check-in/check-out times, conditions for experiences, meeting points) are indicated on the offer pages or in communications sent to the User after booking confirmation.

Reservations, cancellations, no-show and refunds

Rate types

The economic conditions and refundability of each reservation (e.g., “Flexible Rate”, “Non-Refundable Rate” or other promotional formulas) are indicated on the offer page and in the booking summary before confirming the order.

Non-refundable rates

Unless otherwise stated, rates indicated as “Non-Refundable” or equivalent require full prepayment of the stay at the time of booking and do not entitle the User to any refund in case of cancellation, modification, no-show or early departure, without prejudice to mandatory consumer protection laws.

Cancellations and modifications for flexible rates

For rates other than non-refundable ones, the cancellation and modification conditions (including any deadlines to cancel without penalties and applicable percentages in case of late cancellation) are specified on the offer page and in the booking summary.
These conditions form an integral part of the contract and are accepted by the User at the time of order confirmation.

No-show

If the User fails to arrive at the property on the scheduled arrival date without having cancelled within the terms and conditions indicated, the reservation will be considered a no-show.
In such case, the User is not entitled to any refund, and the Owner may retain or charge the amount provided under the applicable rate conditions (up to 100% of the booked stay, where indicated).

Early departure and unused services

Failure to use, whether partially or entirely, the booked services for reasons not attributable to the Owner (e.g., early departure, late arrival, weather conditions, User’s personal choices) does not entitle the User to refunds, unless otherwise provided in the rate conditions or agreed with the Owner.

Experiences and services provided by Partners

Some experiences or ancillary activities (e.g., tastings, tours, wellness services or other activities in the area) are provided directly by Partners.
In such cases, the Owner acts as an intermediary in the booking and is not responsible for the actual execution of the experience, which remains the responsibility of the Partner within the limits of the law.
Any complaints relating to the performance of the experience may also be addressed to the Partner, without prejudice to the User’s right to contact the Owner at the details provided in the “Contacts” section.

Refunds

Any refunds approved by the Owner will, where possible, be issued using the same payment method used for the original transaction.
Recrediting times depend solely on the payment service provider (PSP) and the User’s banking system.

Charge conditions, no-show and refunds for payment networks

Payment is charged immediately upon confirmation of the reservation through our secure payment service provider.

• Reservations identified as Non-Refundable do not entitle the User to any refund in case of cancellation, modification, no-show or unused services.
• In case of no-show, the amount paid remains entirely due and no refund is provided.
• Stays and activities with a specific date or performance period fall under the exceptions to the right of withdrawal provided by consumer protection regulations.
• The service is considered duly provided when the booked date has been made available to the User, regardless of their actual arrival or use.
• Before initiating disputes through payment networks, the User is invited to contact the Owner at efb2srl@legalmail.it so that assistance and a formal response can be provided.
• Disputes or chargeback requests inconsistent with this Cancellation Policy may be formally contested by the Owner, providing all documentary evidence relating to the reservation, accepted conditions and payment procedure.

User rights

Right of withdrawal

Unless an exception applies, the User may exercise the right to withdraw from the contract within the period specified below (normally 14 days) for any reason and without justification. The User can find additional information on the right of withdrawal in this section.

Who is entitled to the right of withdrawal

Unless one of the exceptions listed below applies, Users acting as European Consumers are legally entitled to withdraw from distance contracts within the period specified below for any reason and without justification.
Users who do not meet these requirements are not entitled to the rights described in this section. The Consumer will be liable to the Seller only for any diminished value of goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Exercising the right of withdrawal

To exercise the right of withdrawal, the User must send the Owner an unequivocal communication of their intention to withdraw from the contract.
To this end, the User may use the model withdrawal form found in the definitions section of this document. However, the User is free to express their intention to withdraw in any other appropriate manner. To meet the withdrawal deadline, the communication must be sent before the withdrawal period expires.

When does the withdrawal period expire? In the case of service contracts, the withdrawal period expires 14 days after the day on which the contract is concluded, unless the User has waived the right of withdrawal.

Effects of withdrawal

The Owner refunds all payments received, including, if applicable, delivery costs, to Users who have correctly exercised the right of withdrawal. However, any additional cost arising from the choice of a delivery method other than the least expensive standard delivery offered by the Owner will remain the User’s responsibility. The refund is issued without undue delay and in any case within 14 days from the day the Owner is informed of the User’s decision to withdraw. Unless otherwise agreed with the User, the refund is made using the same payment method used for the initial transaction. The User shall not incur any costs as a consequence of the withdrawal.
… for service contracts

If the User exercises the right of withdrawal after requesting the provision of the service to begin before the end of the withdrawal period, the User shall pay the Owner a proportional amount corresponding to the part of the service provided until the time the User notified the Owner of their intention to withdraw, relative to the full service agreed under the contract. The amount will be calculated based on the contractually agreed price and proportional to the part of the service provided until the User exercises the withdrawal.

Exceptions to the right of withdrawal

There is no right of withdrawal from contracts: for the provision of services after the service has been fully performed, when the contract requires the Consumer to pay and performance has begun with the Consumer’s express consent and acceptance of the loss of the right of withdrawal following complete performance.

There is also no right of withdrawal for contracts providing accommodation services for non-residential purposes, catering services or leisure activity services when the contract provides for a specific date or performance period, as provided for under applicable consumer protection law.